Refund policy

At Commercium, we want you to feel confident in every purchase. If your order isn’t quite right, we’re here to help.

Returns

You may request a return within 14 days of receiving your order, provided that the item:

  • Is unused, unworn, and unwashed

  • Is in its original condition and packaging

  • Has all original tags and labels attached

  • Has not been damaged, altered, or stained

Items that do not meet these conditions may not be eligible for a return.

Exchanges

If you received the wrong size or would like to exchange an eligible item, contact us within 14 days of delivery.

Exchanges are subject to product availability. If the requested size or item is unavailable, we may offer an alternative or process the applicable refund.

Damaged or Incorrect Items

Please check your order when you receive it. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photos of the issue.

We’ll review the issue and arrange the appropriate replacement, exchange, or refund.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Undergarments

  • Items marked as final sale

  • Personalized or customized products

  • Items that have been worn, washed, altered, or damaged after delivery

Return Shipping

Customers may be responsible for return shipping costs when returning an item due to a change of mind, incorrect size selection, or personal preference.

If the item is defective, damaged, or incorrectly sent by Commercium, we will cover the applicable return shipping costs.

Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed through the applicable payment method or another agreed method. Processing time may vary depending on your payment provider.

How to Request a Return

To start a return or exchange, contact our customer support with:

  • Your order number

  • Product name

  • Reason for the return or exchange

  • Photos, if the item is damaged or incorrect

Our team will provide you with the next steps.

Contact Us

Have a question about a return or exchange? We're happy to help.

Commercium Customer Support
Email: commercium.pk@gmail.com
WhatsApp: +923119417690

Please contact us before sending any item back.

Our Promise

At Commercium, we believe shopping for clothes should feel simple and worry-free. We'll do our best to make every return or exchange straightforward and fair.